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Hotel Policies Header
Hotel Policies

ALL RESERVATIONS INCLUDE:

  • Free High Speed WiFi
  • No Urban Resort Fee or Hidden charges
  • Mobile check-in and check-out available
  • Complimentary coffee maker in all guestrooms
  • Complimentary morning newspaper at the front desk
  • Twice daily housekeeping service
  • Gilchrist & Soames bath products
  • 24/7 Concierge service
  • Access to cardio room from 7:00 am – 10:00 pm
  • Other room amenities include mini refrigerator, iHome clock radio with iPhone charging dock, iron, ironing board, hairdryer, robe and slippers
  • Internet-ready Smart HDTVs with the ability to connect to your phone or tablet

CANCELLATION POLICY

Cancellations must be received by 3 pm, 2 days prior to the scheduled arrival date to avoid a charge of the first night's room and tax

This policy does not apply to non-refundable reservations

DEPOSIT POLICY

Non-refundable reservations will be charged for the full amount at the time of booking. The deposit is non-refundable.

Your credit card will be authorized for the first night’s room and tax one day prior to the date of arrival. If the credit card is not approved, the hotel reserves the right to cancel the reservations. 

INCIDENTAL DEPOSIT

An incidental hold of $50 per night will be placed on your credit card at the time of check-in to cover the cost of incidentals such as parking, room service, restaurant, etc. It will also cover the cost of repairs, excessive cleaning or other charges that may result from the guest's failure to comply with Orchard Hotel’s policies. The hold will be refunded once the room is properly inspected upon checkout.

RESORT FEE 

None

ROOM GUARANTEE 

All reservations must be guaranteed with a valid credit card. If the credit card is deemed invalid, the hotel will make an attempt to contact you. If we are unable to contact you to validate the credit card information, we reserve the right to cancel the reservation.

Some rates require prepayment at the time of booking and are non-refundable.

All rates are for single or double occupancy unless specified otherwise.

ROLLAWAY BED

$50 per night, available first come first serve.

CHILDREN

There is no additional charge for children 12 and under staying in an adult’s room using existing bedding. Maximum occupancy limitations for room types still apply.

If you require a rollaway bed, the fee is $50 per night.

Cribs Pack & Play are available at no charge.

LOBBY HOURS

24/7

CHECK-IN/CHECK-OUT TIMES

Check in begins at 3pm PST
Check out is until Noon PST

Early check-in or late check-outs may be available for an extra fee.

SMOKING 

The hotel is a non-smoking property (including e-cigarettes and smoking of any kind). This applies to all guest rooms, balconies and public areas are designated as such. A $500.00 cleaning fee per day will be applied to the room bill for smoking on the premises.

GROUP RESERVATIONS

Ten or more rooms are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract

PETS

We welcome service animals in compliance with federal and state laws, however pets are not permitted in the hotel.

NUMBER OF GUESTROOMS

104 total

PARKING

A third party company handles our valet parking and is available for $55 daily with in/out privileges 24 X 7.

The charge for oversized vehicles is $65 daily. Limitations apply.

The hotel assumes no responsibility for your car or possessions.

TRANSPORTATION

The hotel does not offer a complimentary shuttle to and from the airport. Shuttles can be accessed at Ground Transportation at either San Francisco or Oakland airports. These group shuttles offer door-to-door service and are often available when you land. You can also book ahead of time. For San Francisco flights, we recommend Lorrie’s Shuttle. The rate is $17 per person and you can book online at www.gosfovan.com. You can use any of the shuttle companies though and rates will vary between $17-20 per person. For Oakland flights, fares will run between $25-30 per person.

Taxis cost approximately $60 one way from the airport to the hotel.

Our house cars are also available for hire with rates starting at $50. For more information, please contact Guest Services at 415-362-8878.

DIRECTIONS

Driving from San Francisco International Airport

  • Depart airport following signs to US-101 N
  • Stay on US- 101 N
  • Follow signs to I-80 E toward Bay Bridge
  • Merge onto I-80 E
  • Take exit 1 for 7th St
  • Merge onto 7th St
  • Turn left onto McAllister St
  • Turn right onto Leavenworth St
  • Turn right onto Bush St
  • Your destination will be on the right

From Oakland International Airport

  • Depart airport and follow signs for I-880 N to Downtown/ Oakland
  • Keep left at the fork and merge onto I-80W towards San Francisco
  • Pay toll and proceed over the Bay Bridge
  • Exit onto Fremont St
  • Continue onto Front St
  • Turn left onto Pine St
  • Turn left onto Mason St
  • Turn left onto Bush St
  • Your destination will be on the right

DINING

Breakfast is served in Daffodil restaurant

Weekdays: 6 am to 10 am

Saturday & Sunday: 7 am to 11 am 

There are many restaurant options within walking distance from the hotel for lunch and dinner

ROOM SERVICE

Available during breakfast hours only

BUSINESS CENTER 

There is a computer at the front desk for accessing the internet and for printing boarding passes. Please contact the front desk staff for any other printing, scanning or copying needs 

DELIVERIES

Guests may have packages shipped to the hotel which will be held at no cost for 7 days. Please ensure the name on the package matches the name on the reservation or else they will be returned.

LOST AND FOUND

The Hotel will hold lost and found items for 60 days. All unclaimed items are donated or discarded after 60 days. The hotel is not responsible for any items that are in lost and found.

SAFETY BOX

All valuable items must be stored inside your in-room safe and locked with your personal pin code. The hotel is not liable for loss of items not stored inside the safe. 

GUESTS OF GUESTS

Access to the hotel rooms are limited to registered guests, up to the maximum allowed per room category.

All guests must present a valid photo ID at the front desk and be registered to the room.

The hotel reserves the right of admission to the premises.

QUIET ENVIRONMENT

We aim to provide a quiet and restful hotel experience for all our guests. We kindly request our guests to keep noise to a minimum at all times.

HOTEL REVIEWS

As a LEED certified “Green” hotel, the Orchard Hotel and its sister property the Orchard Garden hotel will plant a tree for each review posted on TripAdvisor through our partner Plant a Billion Trees.